Terms and Conditions

1. Scope

These terms of use apply to all visitors of Petit Pinguïn, both for the stay at the play café and for the use of our website and online booking systems. By purchasing a ticket or subscription, you accept these terms.

2. Access & Bookings

Entry is only possible with a valid ticket or subscription.
Tickets must be purchased for both children and adults.
Children aged 0–6 months have free entry.
Play sessions (2.5 hours, unless stated otherwise) must be booked online in advance.
The reserved time slot is binding.
A ticket is valid per person for one play session.
Subscriptions are in principle personal and non-transferable. See details under point 6.

3. Behavior in the Play Kingdom

Parents/guardians are responsible for their children at all times.
Bringing your own food and drinks is not allowed (except baby food).
Shoes must be taken off at the entrance; socks are required for adults.
In case of misconduct, we reserve the right to correct guests, end the play session early, or deny future access.

4. Safety & Liability

Use of all play equipment and materials is entirely at your own risk.
Petit Pinguïn is a play café, not a daycare center.
Children are under the constant supervision of their parents or guardians throughout their entire visit.
Petit Pinguïn staff do not take over care or supervision at any time.
Parents/guardians are responsible for ensuring their children use the play equipment safely and in an age appropriate manner.
Petit Pinguïn is not liable for damage or accidents resulting from improper use or insufficient supervision. Bringing your own toys or food (except baby food) is not allowed.
Parents/guardians are liable for their children in case of any form of damage.
Petit Pinguïn accepts no liability whatsoever for loss or theft of items brought along (such as clothing or valuables).
Petit Pinguïn maintains the highest standards of hygiene and safety, but accepts no liability for accidents resulting from improper use.
Damage to play materials: In case of serious violations of the usage rules or careless use resulting in damage to play equipment, toys, or other property of Petit Pinguïn, we reserve the right to charge and/or claim the replacement value of the damaged goods from the responsible parent/guardian.

5. Payments & Cancellations

All prices are listed on our website and include VAT.
Bookings are binding. Cancelling or rebooking is only possible up to 6 hours before the start of the play session.
In case of no show, the ticket expires without refund.
Payments are not refunded in cash. In case of cancellation or rebooking within the applicable terms, the amount paid is converted into a credit / voucher, which can be used at Petit Pinguïn at a later time.

6. Subscriptions (e.g. XL Family Discount)

Subscriptions are valid for the agreed duration (e.g. 1 year of unlimited access).
A subscription is in principle personal.
Within a family, however, the subscription may be shared between parents or siblings, provided they are registered at the same address.
Valid proof of the same home address must be shown upon entry. Refunds for unused periods are excluded.

7. Online Shop & Merchandise

Purchases in the online shop (such as merchandise) are subject to the right of withdrawal under EU law (14 days).
Digital tickets are excluded from the right of withdrawal.

8. Privacy

We process personal data solely in accordance with our privacy policy and the GDPR.
Taking or publishing photos and videos of other guests without their consent is not allowed.

9. Changes to the Terms of Use

Petit Pinguïn reserves the right to change these terms at any time.
The current version can always be found on our website.

10. Contact Petit Pinguïn

Email: info@petitpinguin.com
Instagram: petitpinguïn_speelrijk
Facebook: petitpinguïn speelrijk
Or speak to us directly on site!