House Rules Petit Pinguïn

Welcome to Petit Pinguïn! To make sure everyone has a nice and safe time, we ask you to respect and follow these rules:

Children are always under the supervision of their parents or guardians.
Our staff keeps an eye on the safety of the play area, but does not take over childcare or supervision duties.
Parents remain fully responsible for their children.

Shoes off at the entrance, socks are required for adults.
We take care of a clean play environment, please help us by treating the toys and the space with care.

Come and play in good health: in case of clear symptoms of illness (e.g. fever, runny nose, coughing, contagious diseases) entry may be refused or the play session may be ended early, without any right to a refund. This applies to children and adults alike.

Before your play session starts, we kindly ask you to check in at the front desk and pay the entrance fee.
Play time can only start after registration and payment.

Outside food and drinks are not allowed (except baby food).
Food and drinks are only allowed in the designated, separate dining area.
For the hygiene and cleanliness of the play areas, eating is not allowed in the play area.
In our café you'll find tasty and healthy options for young and old.
Drinks must always be kept out of reach of children, preferably on the shelves specially provided for this. This helps us prevent burns from hot drinks and accidents from spills.

Use the toys on the equipment for their intended purpose.
Damage caused by rough or improper use may be charged (see Terms and Conditions).
Please do not bring your own toys.
Noticed damaged or broken toys? Please report this to our staff right away. This way we can replace it as quickly as possible and keep the play area in perfect condition for all children.
Parents make sure children stay within the play zones intended for their age (0–2, 2–4, 4–6 years). This guarantees that babies and toddlers in particular can always play safely and appropriately, without being disturbed or endangered by older children.

Play together, share, and be kind to each other.
In case of rude behavior or disruptive play, we reserve the right to end the play session early.

Do not take photos or videos of other children without their parents' permission.

With these house rules, we work together to keep Petit Pinguïn a safe, cozy, and magical place for everyone.