Privacy Policy Petit Pinguïn

At Petit Pinguïn we place great value on protecting your personal data. In this privacy policy we explain what data we collect, why we do so, and how we handle it. We process personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data controller

Petit Pinguïn is responsible for the processing of personal data. Contact: info@petitpinguin.com.

2. What data do we collect?

• First and last name, age
• Contact details (email address, phone number)
• Address details (if applicable)
• Payment details for online purchases
• IP address and website usage data
• Photos and media only with prior consent

3. Purposes of processing

We process personal data for the following purposes:

• Handling bookings and payments
• Access to the play kingdom
• Communication with visitors
• Improving our website and services
• Legal obligations (e.g. tax administration)

4. Legal basis

We process personal data solely on the basis of:

• Consent
• Performance of a contract
• Legal obligation
• Legitimate interest

5. Retention period

Data is not kept longer than strictly necessary:

• Booking and payment data: 7 years (statutory tax retention period)
• Newsletter data: until unsubscribed
• Other data: as briefly as possible

6. Sharing with third parties

We only share data with third parties when necessary, such as:

• Payment providers
• Hosting providers
• Government authorities where legally required

We enter into data processing agreements with all external parties.

7. Security

We take appropriate measures to protect your data against loss or unlawful use.

8. Your rights

You have the right to:

• Request access to your data
• Request correction or deletion
• Object to processing
• Request data portability
• Withdraw consent

9. Cookies & Tracking

Our website uses functional and analytical cookies. For marketing cookies, we explicitly ask for your consent.

10. Contact

For questions about this privacy policy or to exercise your rights:
Petit Pinguïn
Email: info@petitpinguin.com

11. Changes

Petit Pinguïn reserves the right to change this privacy policy. The current version is always available on our website.

12. Newsletter & Marketing

When you sign up for our newsletter, we use your name and email address to keep you informed. You can unsubscribe at any time via the link in the email or by contacting us.

13. International data transfers

Data is processed within the EEA as much as possible. Where transfer outside the EEA is necessary, appropriate safeguards are applied, such as Standard Contractual Clauses (SCCs).

14. Photos & Media

Photos and videos are only taken and used with the consent of parents/guardians. Without consent, we do not publish recognizable images of children.

15. Video surveillance

The building where Petit Pinguïn is located is monitored with video cameras. These camera images are used exclusively for the security of visitors, staff, and property. Processing takes place on the basis of the legitimate interest of security. Footage is kept for a maximum period of 4 weeks, unless an incident occurs that requires longer retention. Only authorized persons have access to the footage.